We include a full guarantee on all our products and in the very rare event that any of our products should prove faulty, we will replace free of charge.

All information is held in the strictect confidence, you will not receive any spam or junk mail from us and your details will not be passed to anyone else.

Orders over 3kg are normally sent by DHL and we despatch by courier Monday to Friday. Tracking numbers are available on request.

Orders under 3kg we normally post Monday to Saturday by Royal Mail

We can provide overnight delivery at a small extra charge.

All bulbs purchased from www.presenceuk.com or our companion site www.powersavebulbs.com come with a full one year warranty against manufacturiong defects.

In the event of any refunds we will refund by the means you paid, EG if you pay by cheque we will refund by cheque, if you pay by card we will refund back to your card.

Any queries please email:

presenceuk@ntlworld.com